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Patient Experience

Your care begins with listening... and ends with your satisfaction.

Patient Experience at EHC

deliver care that centers on the patient’s journey.

Patient experience is a core pillar of healthcare excellence. We don’t measure satisfaction just for reporting—we use it as a tool to build trust, guide improvements, and deliver care that centers on the patient’s journey.

Our Commitment to Continuous Improvement

  • We believe the true measure of care lies in the patient experience.
  • Every suggestion and comment is turned into meaningful, measurable enhancements.
  • Patient satisfaction and trust are not only our goals—they’re our motivation.

We don’t see achievement as an endpoint—it’s where the journey begins.
From your first appointment to your final visit, our Patient Experience team is dedicated to making every step smoother, more respectful, and more personalized. Because healthcare is more than treatment—it’s an experience that matters.

Your Satisfaction Is Our Benchmark

Patient Satisfaction Indicators:
84.49%
Overall
Satisfaction
85.88%
Inpatient
Satisfaction
90%
Outpatient
Satisfaction

Your Voice Matters , Your Experience Shapes the Future.

Have a suggestion or question? We’re here to listen.

Contact us via:

Global Achievement in Patient Experience

Eastern Health Cluster proudly received Two prestigious global awards for Patient Experience 2025
  • Patient Journey Mapping AwardFor excellence in enhancing ER journey and reducing waiting times
  • Best Patient Experience Improvement ProjectFor Mashkoor Initiative transforming emergency room care through compassion and patient-centered excellence

Get directions

Find our facilities

Contact

info@ehc.med.sa

Emergency Service

Call : 920022231